“It’s a few minutes of time lost per no-show,” Dillard said. ’The technology was not as effective as promised once it was put into a real-world environment.’īecause of the high no-show rate, technicians experienced reduced productivity waiting for people to arrive at counters. “We embraced a new technology that was intended to provide an enhanced customer experience,” Dillard said in a statement issued by the department Wednesday. Troy Dillard, director of the Nevada DMV, said 20 percent of the people who logged on to the Dash Pass queue system didn’t show up at their appointed times. Motorists can still leave a cellphone number to get line updates after first checking in at the information desk in the office. The Dash Pass line management system will continue to be used by the department with only remote access discontinued. The system would then text the number of people in line ahead of them and the approximate wait time so that they could arrive at the office when they reach the front of the line. The site enabled an individual to check the type of service needed and the office to be used.
The system allowed persons with business at the DMV office to log on and get in line through the DMV website. The state’s online system, unveiled in September, is under a four-year, $520,348 contract with Pasadena, Calif.-based QLess Inc., and has been used in motor vehicle departments in Texas, Michigan, Kansas and Missouri.
The Nevada Department of Motor Vehicles has scrapped remote access to its Dash Pass queue system because too many people weren’t showing up after securing a place in line. About one hundred people were not served.(Jeff Scheid/Las Vegas Review-Journal) Hundreds of people waiting for hours were promised they would be served if they were inside DMV by 5 pm only to be turned away about 1 1/2 hours later. People wait to be served at the Department of Motor Vehicles office at 8250 W Flamingo Road on Wednesday, March 12, 2015.
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